Returns and Exchanges
Our policy is to do all we can to assist our customers when they encounter a problem with products. Should you need to return, exchange or request a refund please note that all products must be in original condition and include all accessories.
Defective items may be returned for a full refund, exchange or credit within 15 days of purchase. by contacting our corporate office. Please provide us with your original receipt, packing slip or email confirmation. Call 408-986-8744 to arrange free pick up of the items. We will replace the defective product or refund the purchase price in the same form as the original payment. Exchange of items may be done within 15 days of purchase by contacting our corporate office at 408-986-8744. Please provide us with your original receipt, packing slip or email confirmation. Refunds will in the same form as the original payment. Please note that Customer is responsible for all shipping and handling charges.
Promotional Products and Corporate Apparel
Special Order/Custom Items - Misprinted or defective items may be returned for a full refund, exchange or credit. Contact your sales representative by phone 408-986-8744 or e-mail firstname.lastname@example.org. Otherwise, unless damaged upon receipt, items unfortunately cannot be returned or exchanged . Refunds will in the same form as the original payment whenever feasible. LFA/WESTWIND reserves the right to amend these terms at any time and to make exceptions on case-by-case basis.